Free
Check the 25-receipt limit across all reports, required fields, image access, and available device storage.
KTedServices support
Tell us what happened—without oversharing.
KTedServices provides support for the Receipt Tracker app family. Email support@ktedservices.com for questions, bug reports, or feedback. A mail link is used instead of a database-backed form.
Information to include
- App edition: Free, Lite, or Pro.
- App version shown in About.
- Android version.
- Device manufacturer and model.
- A clear issue description and steps to reproduce it.
- The exact error message, if one appears.
- Whether the issue occurs offline, online, or both.
- For Pro Drive issues, whether Google Drive is connected and the sync status shown.
Lite
Check manual entry fields, exports, restore files, and Recently Deleted before the 30-day retention period ends.
Pro
Include subscription state, scanner or OCR behavior, and Drive status when relevant.
Billing
Use Restore Purchase or Manage Subscription in the app. Google Play controls purchases, payment methods, cancellations, and refunds.
OCR
Confirm Google Play services, camera availability, a clear receipt image, and device storage. Always correct OCR suggestions.
Google Drive
Confirm the intended Google account, authorization, network access, available storage, and sync status.
Backup and restore
Keep the app open during export, use a Backup ZIP created by Receipt Tracker, and review imported records and images.
Data deletion
Free deletions require a prior Backup ZIP for recovery. Lite and Pro provide Recently Deleted for up to 30 days.
Protect your information
Support messages and voluntarily shared files are used to respond to the request and troubleshoot the reported issue. Remove or redact information that is not needed.
The developer cannot recover local records deleted without an available Recently Deleted entry, Backup ZIP, or successful Pro Google Drive backup.